EU: FREE SHIPPING AND EXCHANGE SHIPPING // US: FREE SHIPPING, IMPORT DUTIES PAID // UK: FREE SHIPPING, IMPORT DUTIES TO BE PAID
all our goods are shipped from France.
EU - FREE SHIPPING FOR ORDERS ABOVE €150, WITH UPS STANDARD
UPS standard: 3-5 business days
UPS express: 1 - 3 business days
UK & SWITZERLAND - FREE SHIPPING FOR ORDERS ABOVE €150, IMPORT CHARGES TO BE PAID!
DHL standard: 2 - 3 business days
UPS express: 1- 3 business days
UPS express: 3 - 5 business days
ARE VAT/TAX AND DUTIES INCLUDED IN THE PRICE?
when ordering within EU, all additional charges such as VAT/tax and duties are included in the given price.
when ordering in the UK, all prices exclude import charges.
when ordering from another country, all prices exclude VAT/tax and duties. price also excludes costs for physical inspection at customs in countries where this is required. please note that we cannot undervalue orders, or mark them as a gift.
OUR RETURN POLICY
we want you to be happy with our products. should you for any reason be unhappy with our delivered goods, you have the right to return the unused product within 14 days after the arrival of the goods.
we always strive to provide you the best experience and service possible. since we are an independent, young brand, we unfortunately can't cover the cost of shipping your return, however we will cover the shipping costs for an exchange item.
for all returns, please send an email to firstname.lastname@example.org with the following information:
once your return is received and inspected, we will send you an email to notify you that we have received your returned item. we will also notify you of the approval or rejection of your refund.
if you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few of days.
DEFECTIVE OR DAMAGED ITEMS
we will replace any items if they are defective or damaged. please send us an email at email@example.com and send your item to the address provided in the mail correspondence.
if the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. once the returned item is received, a gift certificate will be mailed to you.
if the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
to return your product, you should mail your product to the address provided in the mail correspondence.
you will be responsible for paying for your own shipping costs for returning your item.
depending on where you live, the time it may take for your exchanged product to reach you may vary.
if you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. we don’t guarantee that we will receive your returned item.
you can select the carrier of your choice, but we recommend depending on your location FedEx or DHL.
in any case we kindly ask you to send us the tracking number and pre-alert of your return.