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Refund policy

OUR RETURN POLICY

For all returns, please send an email to returns@viron-world.com.

We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return the unused product within 14 days after the arrival of the goods.
Please be aware that you are responsible for the product from the moment you receive it to the moment you ship it back to us. The cost of shipping your return is at your charge, however we will cover the shipping costs for an exchange item.


REFUNDS 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

DEFECTIVE OR DAMAGED ITEMS

We will replace any items if they are defective or damaged. Please send us an email at returns@viron-world.com and send your item to the address provided in the mail correspondence. 


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

SHIPPING

To return your product, you should mail your product to the address provided in the mail correspondence.

You will be responsible for paying for your own shipping costs for returning your item. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Carrier for Returns

You can select the carrier of your choice, but we recommend depending on your location FedEx or DHL.

In any case we kindly ask you to send us the tracking number and pre-alert of your return.


 

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©VIRON WORLD 2023


CHLOE: VIRÓN 37 - NIKE 37,5 - VANS 38
XINYU: VIRÓN 37 - NIKE 37,5 - VANS 38
BERT: VIRÓN 40 - BALENCIAGA 40 - CONVERSE 40 - MARGIELA 40 - NIKE 41
FREDDY: VIRÓN 43 - ADIDAS 44 2/3 - CONVERSE 43 - DR MARTENS 43 - NIKE 44,5

We recommend 0,5–1 size smaller compared to performance/running shoes

men

EU US UK JP/CM
40 7.5 6.5 26
41 8.5 7 26.7
42 9 8 27.4
43 10 9 28
44 10.5 10 28.6
45 11.5 11 29.3
46 12 11.5 29.9
47 13 12 30.5

WOMEN

EU US UK JP/CM
36 6 3 23.5
37 7 4 24.1
38 8 5 24.7
39 9 6 25.3
40 10 6.5 26
41 11 7 26.7
42 12 8 27.4

how to measure

  1. FOOT LENGTH
    To measure your feet, stand on a level floor with the back of your heels against a straight edge or wall.

  2. SELECTING A SHOE
    If your foot measurement is halfway between sizes, select the larger size.

    You may find that one foot is longer than the other, this is quite normal.

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