RECYCLED CANVAS

Care Guide

you’ve just got your first pair of Virón shoes. you want to take great care of them, but you’re not sure where to start?
we got you.

AppleSkin TM
If you want to get rid of a stain or give them a polish, we recommend using a gentle sponge and warm water. Generally, if you want to use care products to extend your shoes’ life, you can use bio-based impregnation for another protective layer. And if you want to to apply “leather” creme on our vegan leather, you can just use a thin layer of skin moisturiser to get them nice and shiny — no thick leather cream needed!

Please avoid using any sprays or care products that contain chemicals, as the bio-based material is sensitive to chemicals and might damage otherwise. Additionally, we recommend to keep the shoes as dry as possible. If they happen to get wet in the rain, it’s okay; just wipe them dry once you’re indoors.
This is the best way to prevent future problems! :) 

Recycled Canvas, Recycled Nylon and Upcycled Army Material
Spilled pasta sauce on your boots? slipped in the mud on the way to a rave? it’s all good - use a gentle detergent to sort it out. make sure to be extra gentle on the patches, if there are any.

Also here, we’d advise you to go for something bio-based to make sure your products survive without any stains or unwanted discolouration.

Recycled Rubber Soles
to keep your recycled rubber soles clean and fresh, follow these steps:

1. simply wipe the boots down with warm water and a damp cloth / gentle sponge. Place them in a well-ventilated area away from sunlight to dry.
2. Apply some some bio-based release agent (that has some grease) onto soles and go over the entire surface of your boot and brush very well all over the soles and in all the corners;
by doing so, you extend the life of your rubber soles <3

Should you have any other questions - just write to "enter@viron-world.com".
Bisous

SHIPPING & RETURNS

Christmas Special: As a special holiday offer, our return policy is extended, and items can be returned up until the 5th of January! 🎁

Our products are shipped from Portugal or France.

SHIPPING COST & DELIVERY TIMES

EUROPE — FREE SHIPPING FOR ORDERS ABOVE €150
Standard: 3-5 business days
Express: 1-3 business days
Delivery cost for orders below €150: €15

Delivery cost for orders below €150: €15

North America / South Korea / Japan — DELIVERY COST €20
Standard/Express: 3-5 business days

WORLDWIDE — DELIVERY COST €30
Standard/Express: 3-5 business days

VAT AND DUTIES

EU
All additional charges such as VAT and duties are included in the final price.

UK, SWITZERLAND & NORWAY
All import duties are to be paid for additionally.

WORLDWIDE
All prices exclude VAT and duties. 

OUR RETURN POLICY

Should you for any reason want to return or replace your ordered item, you have the right to return the unworn product within 14 days after receiving it.
We unfortunately can't cover the cost of shipping your return item and/or exchanges. The above listed location-based shipping prices will be applied and charged.

For all returns, please send an email to returns@viron-world.com with the following information:

• Order number 
• Reason of return
• Return for (exchange or refund) 
• Exchange item (which item in which size) 
  
  

Please be aware that you are responsible for the product from the moment you receive it to the moment you ship it back to us. 


REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund has been approved, it will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few days.
Unfortunately we cannot provide return and refund options on sales items.

DEFECTIVE OR DAMAGED ITEMS

We will replace any items if they are defective or damaged. Please send us an email at returns@viron-world.com and we will provide you with all information needed to process your return or exchange.
 

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will be notified about your return.