REACH OUT TO US

SUSTAINABILITY AND OUR COMMITMENT

We are deeply committed to being a leader and role model of the transition towards a more sustainable and transparent fashion industry.

In order to achieve that, we are tackling the sustainability challenges of today with a 360° approach.

Read more about it in our section New systems in place or send us an e-mail at impact@viron-world.com

All of our products are traceable PETA-certified vegan and made in Europe.

Our "leather" is plant-based and made out of byproducts of the food industry like corn husks or apple skins.

As a part of our slow-fashion approach, we try to use as little virgin materials as possible. Instead we use recycled cotton, recycled polyester and recycled rubber.

You can find out more about the materials that we use in the New systems in place section.

We are working with our partner Green Shoes 4 All on tracking our carbon footprint throughout the whole supply chain and will be able to give precise information once our first production in September is finished.

The packaging is composed of a recycled, biodegradable box, recycled wrapping paper, and recycling-friendly Kraft tape.

You can find more information about our sustainable packaging in the New systems in place section.

All the glue and dye that we use is controlled by the European Union's REACH regulation.

ABOUT OUR SHOES

All of our shoes fit true to size, however we do recommend to pick 0.5 to 1 size smaller compared to performance/running shoes.

You can find more information about sizes in our Size Guide.

You can find more information on how to take good care of your shoes in our Care Guide.

SHIPPING

We ship worldwide from Guimarães, Portugal.

Delivery deadlines may vary according to your location.

Considering we ship from Portugal, deliveries to Europe usually take between 1-5 business days.

For shipping outside of Europe, it usually takes between 3-5 business days.

After the purchase, you will receive a notification e-mail with the order confirmation. Once the order is dispatched, you will receive an e-mail with your shipment status and tracking number.

You can also track your order from the My Account section.

EUROPE

UPS Standard: 3 - 5 business days

UPS Express: 1 - 3 business days

WORLDWIDE

UPS Express: 3 - 5 business days

RETURNS

You can return items within 14 days, in their original condition.
If you would like to return an item, please send an email to:
return@viron-world.com.

Until we receive it, your return is your responsibility, and should be packaged carefully.

The cost of the return is at the charge of the customer, so the refund amount might not be the same as the receipt amount.

To return your order, please send an e-mail to: return@viron-world.com

Once approved, carefully pack your return* and ship it to the address provided in the mail.

*Make sure to deposit and scan the return 14 days from the shipping date to avoid refund problems.

The refund procedure takes up to 14 days and is completed on the bank account used during the original order.

PAYMENT AND STORE CREDIT

The available payment methods are: credit/debit card (VISA, Mastercard, American Express) and PayPal.

You can insert your discount code in the Discount Code box at checkout.

You will get charged depending on your card provider.

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