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Care Guide

You’ve just got your first pair of Virón shoes. you want to take great care of them, but you’re not sure where to start? we got you.

Appleskin™
If you want to get rid of a stain, use a damp cloth on your shoes - remember, they’re waterproof. Standard leather cleaning products are 100% safe to use. Your Viróns will look box fresh again.

Recycled Canvas, Recycled Nylon and Upcycled Army Material
spilt pasta sauce on your boots? slipped in the mud on the way to a rave? it’s all good - use a gentle detergent to sort it out. make sure to be extra gentle on the patches, if there are any.

Recycled Rubber Soles
to keep your recycled rubber soles clean and fresh, follow these steps:
1. simply wipe the boots down with a damp cloth and place them in a well-ventilated area away from sunlight to dry;
2. spritz some release agent (that has some grease) onto soles and go over the entire surface of your boot and brush very well all over the soles and in all the corners;
by doing so, you extend the life of your rubber soles <3

Shipping & Returns

All our goods are shipped from France.

EU - FREE SHIPPING WITH UPS STANDARD
UPS Standard: 3-5 business days
UPS Express: 1 - 3 business days

UK - DUTIES INCLUDED, VAT TO BE PAID!
DHL Standard: 1 - 2 business days

Worldwide

UPS Express: 3 - 5 business days

How long will it take to receive my order?

We always aim to process and dispatch all orders within 24 business hours. When your order leaves our warehouse we will send you an email together with your tracking number and estimated delivery date*.

*Due to current circumstances of the COVID-19 virus your shipment may be affected. Since countries has chosen to close their borders this might affect your shipments during transit and can be slightly delayed. You can find further information here - https://www.ups.com/se/en/service-alerts.page

We assure you that we’re doing everything in our power to make sure that you’ll receive your order as soon as possible!

Are VAT/ TAX duties included in the price?

When ordering within EU, all additional charges such as VAT/tax and duties are included in the given price.

When ordering in the UK, all prices exclude VAT but include duties.

When ordering from another country, all prices exclude VAT/tax and duties. Price also excludes costs for physical inspection at customs in countries where this is required. Please note that we cannot undervalue orders, or mark them as a gift.

Return

Our return policy

We want you to be happy with our products. Should you for any reason be unhappy with our delivered goods, you have the right to return the unused product within 14 days after the arrival of the goods.

We always strive to provide you the best experience and service possible. Since we are an independent, young brand, we unfortunately can't cover the cost of shipping your return, however we will cover the shipping costs for an exchange item.

For all returns, please send an email to returns@viron-world.com with the following information:

Order Number
Reason of Return
Return for (Exchange or Refund)
Exchange Item (Which Item in Which Size)

We will get back to you within 24h and provide you with the return address.
Please be aware that you are responsible for the product from the moment you receive it to the moment you ship it back to us.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a few of days.

Defective or damaged items

We will replace any items if they are defective or damaged. Please send us an email at returns@viron-world.com and send your item to the address provided in the mail correspondence.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to the address provided in the mail correspondence.

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

You can select the carrier of your choice, but we recommend depending on your location FedEx or DHL.
In any case we kindly ask you to send us the tracking number and pre-alert of your return.