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FAQ

OUR PRODUCTS AND PRODUCTION

All our shoes are vegan and PETA certified. We use a variety of recycled, upcycled, and bio-based materials. Our materials range between recycled nylon, recycled plastic bottles, recycled rubber, recycled ocean plastic waste, upcycled canvas, upcycled denim, and upcycled army surplus. You can see exact materials used under each shoe model by clicking on “Material composition”.
Our AppleSkin material is made from apple waste sourced from farms in Northern Italy. They are dried into a powder, a little bit of recycled plastic is added to make it water resistant, which then turns them into a leather-like textile. The end result is a totally plant-based, vegan and sustainable leather. Learn more about how AppleSkin is made HERE.
All our materials are sourced in EU countries such as Spain, France and Italy. Shoes are designed and developed in Paris, France. Production of the shoes is done in Guimarães, Portugal, in a family-owned factory. Virón guarantees ethical production along the entire production line. Take a look behind the scenes of our Portugal factory HERE.
We recommend picking 0.5 to 1 size smaller compared to performance/running shoes. You can find more information about sizes in our “Size Guide” under every product listed on our website.
Our packaging is composed of a recycled, biodegradable box, recycled wrapping paper, and recycling-friendly Kraft tape.
Our products are restocked seasonally, to avoid continuous mass-production. If you are looking for a model from an autumn-winter collection, that item will only be restocked in the next autumn-winter period. In case you are not sure which collection an item belongs to, feel free to contact us!
As we stand against mass-consumption, and believe everyone should buy consciously, we do not hold sales, nor do we participate in sales-actions such as “Black Friday”. However, every first Thursday of the month we hold Virón4All, where you can buy certain models at a discount. We donate 100% of profits from sales made during Virón4All to animal and climate organisations. Check our socials for more info!

SHIPPING

Please see all information on shipping and returns HERE.
We ship worldwide from France and Portugal.
We ship worldwide. If you can’t find your country on the list at check out, please email us at enter@viron-world.com and we’ll be more than happy to help you.
EU UPS standard: 3-5 business days UPS express: 1 - 3 business days UK & SWITZERLAND DHL standard: 2 - 3 business days UPS express: 1- 3 business days WORLDWIDE UPS express: 3 - 5 business days
After your purchase, you will receive a notification email with the order confirmation. Ince the order is dispatched, you will receive an email with your shipment status and tracking number. You can also track your order from the My Account section.
At the moment we offer UPS standard and express shipping for European deliveries, and express shipping for worldwide deliveries.
When ordering from the UK, all import duties are to be paid for additionally.

RETURNS

You can return items without reason within 14 days, in their original condition. If you would like to return an item, please send an email to: returns@viron-world.com. Until we receive this email, your return is your responsibility, and should be packaged carefully. The cost of the return is at charge of the customer. Please see full info on Return process here.
To return your order, please send an e-mail to: returns@viron-world.com. Once approved, you will receive return shipping information. Carefully pack your return and ship it to the address provided. Please see full info on Return process here.
The refund process takes up to 14 days after your returned item has been received, and is completed on the bank account used during the original order.
Yes, of course! If you wish to do that please send an email to returns@viron-world.com with the following information: order number, reason of return, return for (Exchange or Refund) and exchange item (which item in which size). We will get back to you as soon as possible and provide you with the return address. Please be aware that you are responsible for the product from the moment you receive it to the moment you ship it back to us.
Our orders get processed very quickly. Therefore, the time window that you can use to cancel your order is very short. If you wish to do that please let us know the same day you place the order by writing an email to returns@viron-world.com.

PAYMENTS

Credit/debit card (VISA, Mastercard, American Express) and PayPal.
Yes! We have gift cards starting from 25 euros.
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